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Other Mediacom customers across the Midwest also received similar letters in early January, and several contacted Stop the Cap! Many were already annoyed Mediacom had earlier imposed a data cap, but were incensed they were now being threatened when usage was well under that cap. “I argued that I used less than half of the total data allowed by my plan, but he said my 1.2 TB of upload was too much and that this was my warning.”
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“He told me my upload was 450 GB over their average and if I didn’t reduce my usage they would either throttle or disconnect me,” DSL Reports‘ reader poonjahb wrote. Mediacom’s representative explained the problem was not with how much he downloaded. The customer was certain he never exceeded Mediacom’s data cap, and in fact recorded 2.5 TB of usage over the last month, well below his data allowance. Mediacom broadband customer of 10 years was offended to receive a phone call from Mediacom’s “Fraud and Abuse Department” telling him he was overusing his gigabit internet account, which includes a 6 TB data cap. The ongoing COVID-19 pandemic and corresponding traffic growth has apparently taken its toll on network capacity at Mediacom, forcing the company to reach out to a growing number of its heavy uploaders and telling them to reduce usage or face a speed throttle or the possible closure of their account.Īn East Moline, Ill. Phillip Dampier JanuBroadband "Shortage", Consumer News, Data Caps, Mediacom 3 Comments